ISS
Book a walkthrough
The operating system for technical service companies

Your best technician’s knowledge, in every technician’s pocket.

A rooftop condensing unit lit in cold cyan: the fan on top, louvred housing panels, and the small control box on the front where the QR tag lives.
KNOWLEDGE · 214 PAGES
SCAN · QR ON THE HOUSING
ASK · CITED ANSWER
ISS on a phone: a technician searches “defrost cycle” and gets matched sections of the Hussmann RL-3 service manual, each quoting the answer.

One system for the field, the office, and everything your equipment knows.

Book a walkthrough

30 minutes, your workflows, no deck.

  • 3 AM CALLOUT · WALK-IN #4 · -2.1 °C AND RISING
  • RACK B · SUCTION 18 PSI · R-448A
  • CASE 12 · -18.2 °C · IN RANGE
  • HACCP LOG · 47 POINTS · CURRENT
The stakes

Every degree costs money. Every tool you juggle costs more.

-2.1 °C

Walk-in #4 · climbing from -18.0 · product at risk

-18.0NOW0.0 SPOIL

Product at risk
$26,400
After-hours truck roll
$1,150
HACCP log gap
Audit exposure

QuickBooks, a field app, spreadsheets, and Dave’s memory don’t talk. ISS does.

  • QuickBooks
  • Field service app
  • Spreadsheets
  • Paper logs
  • Dave’s memory
ISS

One system · all five, connected · in range

Field Intelligence

Manuals become answers. Equipment answers back.

The knowledge that lives in one technician’s head becomes the knowledge every technician carries.

  1. Beat 01 · Author

    Author manuals from photos in minutes.

    Snap the nameplate, the wiring diagram, the failure. Fragments become a structured, searchable service manual — reviewed by your people, never invented.

    HUSSMANN RL-3 214 PAGES 7 SECTIONS APPROVED
    A Hussmann RL-3 service manual being authored in ISS: one section mid-edit, the technician’s photo of the unit attached beside it, and the drafted text held for review before it is published.

  2. Beat 02 · Attach

    Every unit gets a QR memory.

    A tag on the housing ties the machine to its history: what failed, who fixed it, which parts went in, what the manual says. Scan it standing in front of the unit.

    SCAN ASSET 48 HISTORY 4 SERVICE RECORDS
    The equipment page for a scanned unit, open on a technician’s phone: asset 48, its four previous service records, the manuals linked to it and the issues still open against it.

  3. Beat 03 · Ask

    Techs ask in plain language, get cited answers.

    “What’s the defrost cycle on this RL-3?” comes back with the answer and the page it came from — not a search results page, and not a guess.

    ASKED “DEFROST CYCLE” ANSWERED CITED, 0.4 S
    ISS Field Intelligence answering a technician’s question about a defrost cycle on their phone, with every part of the answer citing the page of the Hussmann RL-3 manual it came from.

Twenty years of know-how, onboarded on day one.

Run the day

Dispatch, fix, invoice, get paid — before the truck cools down.

  • The ISS dispatch board for a single day, with every technician on their own row and jobs placed against an hourly timeline — a walk-in cooler emergency at Harvest Market Stores sitting in the same view as the routine calls, and two unscheduled jobs waiting to be dragged onto a row.

    Dispatch

    The whole week, every tech, one board — emergencies surface themselves.

    27 CALLS 1 EMERGENCY
  • Work order WO-2026-0341 in ISS — a night-shift rack replacement for Harvest Market Stores — with its customer, schedule, parts and labour totalled to $1,685.75 and an activity feed listing each part as it was issued to the job.

    Work orders

    Tasks, parts, photos and hours land on the job as the work happens.

    WO-2026-0341 $1,685.75
  • Invoice INV-2026-0202 open in ISS beside the invoice list, its subtotal of $1,311.75 and $108.22 of sales tax already computed into a $1,419.97 balance due, with every other invoice showing whether it is sent, paid, partially paid or overdue.

    Invoicing

    The job bills itself: parts, labour and tax already totalled, ready to send.

    INV-2026-0202 READY
  • The ISS attendance board: two people clocked in now, eight absent, a fourteen-day attendance trend, and an alert that one employee still has an unclosed shift from a previous day.

    Timeclock

    Punches attach to the job, so payroll and job cost agree by default.

    2 CLOCKED IN 1 MISSED PUNCH
  • Parts stock in ISS tracked across the warehouse and the service vans: refrigerant, compressors, fan motors, filter driers and gaskets, showing both what is on hand and what has been shipped out to van 12 as truck stock.

    Inventory & logistics

    Truck stock is real stock. Know what’s on every van before you roll.

    TR-2026-0018 HQ → VAN 12

Scroll the rail · 5 modules

Run the business

Margins, sales tax, ISO 9001 — handled so you never think about them.

The complexity you never have to think about, sitting under the work you actually do.

  • The project reporting section of ISS: work orders counted by status — planned, released, in progress, completed — above the reports that can be pulled from them, including the work-in-progress report, equipment utilisation and defect rate.

    Project accounting

    Budget against spend, open jobs by hours, and real margin by customer.

    WIP 3 JOBS OPEN
  • The ISS nonconformance log: three open findings — a recovery log entry, a refrigerant cylinder issue and a temperature log gap — each with its severity, whether it is open, contained or already in corrective action, and the date it was detected.

    QMS & ISO 9001

    Audits, nonconformances and corrective actions tracked where the work already lives.

    EPA 608 AUDIT IN PROGRESS
  • Inventory reporting in ISS, valuing stock two ways at once: $29,417 held at Meridian HQ against $1,533 on each of two service vans, and the same $32,482 broken down by category from refrigerants down to gaskets, with reorder alerts underneath.

    Reports

    Margin by job type, value by warehouse, revenue by source — from live data, not exports.

    INVENTORY VALUE $32,482
  • The ISS customer list with Harvest Market Stores selected: its status, region and revenue ranking on one side, and on the other the account record itself — commercial customer CUST-0051, its facilities director, phone, email and billing address.

    CRM

    One account, forty sites, every unit under contract — and the history behind each one.

    HARVEST MARKET 12 SITES
Proof

Built for cold chain, where uptime is the whole business.

  • +11pts

    First-time fix rate target, year one

  • -34%

    Callback rate target, year one

  • 5→1

    Systems replaced by one platform

  • 1day

    To onboard a tech onto documented equipment

Year-one targets, not measured results.
“The manual used to be Dave. Now the manual is on the unit, and Dave gets to go home at six.”
Design partner · commercial refrigeration Placeholder — replace with named customer at launch

Built for compliance

  • HACCP Ready
  • AIM Act Ready
  • EPA 608 Tracked
  • ISO 9001 Workflow

Your best technician’s knowledge, in every technician’s pocket.

Book a walkthrough Talk to a founder

30 minutes, your workflows, no deck.

Knowledge Attached Uptime Held